A Journey in Customer Centricity in Liberia, Rwanda, and Zambia
New Research Report available for download
If we can talk of the silver linings of the global pandemic, then implementation of mobile banking services in AccessBank Liberia and AB Bank Rwanda would be that.
Achieving portfolio growth, expanding physical presence, increasing efficiency and at the same time keeping the operating cost controlled is a guiding principle that has led the microfinance business model for years. Harmonizing all the aspects has proven to be difficult with the legacy approach, as it is a highly labour-intensive process conducted in environments that not seldom lack basic infrastructural developments.
The CEO of AB Bank Zambia, Cosmin Olteanu, has 18 years' experience in banking and microfinance. Cosmin started his career as a Loan Officer in a bank in his native Romania, followed by several years of operational management in countries in Africa. From 2011 until 2018, Cosmin managed several large-scale IT and business projects at AccessHolding.
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